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Do you ship worldwide?
Yes;we ship worldwide and most countries support free shipping.(Other countries need to pay extrashipping cost.)
Where you ship goods from?
Normally we ship the goods from China.Meanwhile we also have warehousest depends the situationof the warehouse.
What is the shipping cost?
We offer free shipping to most countries about standard mode of shipping,including e-Packet.ChinaPost ,etc.And for other shipping modes, expedited like DHC or FeDex will be charged according to theiractual billing standard.
Details are as belowed:
---Free shipping worldwide for order over $29.9 (except for some remote areas)---Ordinary Delivery pays another $5 for when your order is less than $29.9---Fast shipping worldwide for free with the order price over $299---Pay extra fee base on order amount for fast expressClick here know more>>>Shipping Policy
What is the shipping time?
The time frame for order delivery is divided into two parts;
Processing time:Order Verification,quality check and packaging.All orders are sent to themanufacturers for dispatch within 24 hours after the order is placed.The manufacturer and China Postprocess the orders,which takes an additional 2-4 days.
Shipping time:This refers to the time it takes for items to be shipped from our warehouse to thedestination.US orders are shipped by e-Packet,which usually take between 7 and 21 business days toarrive at their destination,and sometimes it will take longer.Besides,DHLFeDex etc are also available.
What payment terms you can accept?
We can accept Paypal and Credit card.
My payment was declined,why?
If your credit is declined there may be a few reasons:the card no funds available,you entered thewrong csV security code,the card is expired,you entered the wrong biling information,the card doesnot allow internet purchases(card not present purchases)etc.in any event by calling your issuingbank call tell you why the card is declining.
Solutions:Try a different credit card or try using PayPal as your checkout method.
How do l cancel my order?
Only unshipped orders may be canceled. Cancellation may be done either through email or bytelephone.Refund will be issued accordingly if card is charged
What items are returnable?
1. Within 60 days of the delivery date.2.In original condition:resell-able.3. Unused or undamaged.4. In the original packaging.5. lf the product does not meet the requirements above, the return request may be rejectedNOTE: We offer FREE RETURNS ONLY for products quality problems and wrong sent products.Restriction may apply to certain cases, you can learn more clearly in Returns Policy or contact ouroe
How do l return a product?
Once you have alerted us you wish to make a return through an email contact.We will email a link tostart the easy return process.
What is your refund policy?
Our complete return policy is located at the RETURNS link at the bottom of the site.